Will governments return to the past or nurture a digital future?


The public sector has rapidly embraced digital technologies during the COVID-19 pandemic. Learn how governments can continue the momentum.

In brief

  • Despite advances during the COVID-19 pandemic, governments have some way to go to meet citizens’ expectations for digital service delivery.
  • Concerted action is needed from the center of government, individual agencies and local authorities, and the wider societal ecosystem.
  • We offer critical considerations and key actions that could help governments reframe their digital future.

To read the full report click here.