TECHNATION is pleased to host a hybrid Executive Briefing with ServiceOntario leaders on February 13th 3:00 – 5:00pm and an interactive Q&A with the audience. Following the panel presentations, we invite in-person attendees to a special networking reception from 4:00 – 5:00pm. Please join us to enjoy a cocktail while connecting with speakers, additional government guests, and industry colleagues.

February 13, 2024 | Hybrid
Virtual | 3:00-4:00 pm ET | Presentation & Q&A

In-Person | 3:00-5:00 pm ET | Presentation, Q&A followed by networking reception
 KPMG, 333 Bay Street, BAC Bay Adelaide Centre, Floor 46th, Toronto

The ServiceOntario leadership panel will be composed of:

  • Dafna Carr, Associate Deputy Minister, ServiceOntario, Ministry of Public and Business Service Delivery
  • Nelson Loureiro, Assistant Deputy Minister, ServiceOntario – Customer Care Division, Ministry of Public and Business Service Delivery
  • Joanne Anderson, Assistant Deputy Minister, ServiceOntario – Citizen Experience, Strategy, and Integration Division, Ministry of Public and Business Service Delivery
  • Beverley Thomas-Barnes, Assistant Deputy Minister, ServiceOntario – Registries and Licencing Services Division, Ministry of Public and Business Service Delivery

Presentation topics include:

  • Dafna Carr will lead off the briefing with a ServiceOntario Future Forward presentation: As the front door to government, ServiceOntario will make it easier than ever for Ontarians and businesses to navigate government so they can access the services they need – when and where they want to. Working across the Ministry of Public and Business Service Delivery and in collaboration with our ministry and service delivery partners, we are on a journey to improve customers’ experiences – while making government simpler, faster and better for customers, employees and partners.
  • Nelson Loureiro will expand on ServiceOntario’s service delivery approach to maintaining community presence and identifying innovative service delivery models (this will include our recent retail partnerships and evolution of our contact centre services).
  • Joanne Anderson will offer an overview with respect to customers’ increased expectations to access government services online from the comfort of their home, and from a digital device of their choosing.
  • Finally, Beverley Thomas-Barnes will showcase how ServiceOntario is creating an integrated digital eco-system of business services and supports that enables innovation and growth for Ontario’s businesses.

Thank you to KPMG Canada and Ricoh Canada for supporting this interactive event, and special thanks to host sponsor Anna Leon, Partner, Digital Public Sector, KPMG Canada (TECHNATION  Ontario Board of Directors Chair) and Daniel Lunghi, Vice-President, Public Sector, Ricoh Canada (TECHNATION National Board Director).


Thank you to our Sponsors


Full refunds available until February 6, 2024 after that date all registrations are non refundable but substitutions are allowed. 

Event Details

February 13th 3:00 - 5:00pm ET