How to digital government connect citizens without leaving the disconnected behind?


Without a deeper understanding of people’s relationships with technology, governments risk disconnecting as many citizens as they connect.

In brief

  • There is a broad appetite among citizens for more digitally-enabled public services and many want to have more of a say in how they should be delivered.
  • But a large minority of citizens lack the skills or means to access digital services.
  • The challenge for the government is to harness data and technology to become more efficient and effective, without disadvantaged groups being left further behind.

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