How to digital government connect citizens without leaving the disconnected behind?

TECHNATION Member News:

Without a deeper understanding of people’s relationships with technology, governments risk disconnecting as many citizens as they connect.

In brief

• There is a broad appetite among citizens for more digitally-enabled public services and many want to have more of a say in how they should be delivered.
• But a large minority of citizens lack the skills or means to access digital services.
• The challenge for the government is to harness data and technology to become more efficient and effective, without disadvantaged groups being left further behind.

For the full report click here.