Norfolk General Hospital and West Haldimand General Hospital Implement Novari’s Surgical Wait List Management System

KINGSTON, ON – Novari Health is pleased to announce it has completed another successful implementation of its surgical wait list management and eBooking technology. Norfolk General and West Haldimand General Hospitals are the latest Canadian hospitals to implement Novari’s surgical access to care (ATC™) technology.

The Novari Health technology is being provided as software as a service (SaaS) to the hospitals and all surgical offices. The system provides surgeons and their office staff access to a standardized electronic wait list management system and the ability to electronically coordinate the scheduling of surgeries and procedures with the hospitals. The software enhances the ability for collaboration and management of pooled lists of patients waiting for surgery as well as supporting a regional view of the demand for surgical services.

The Ontario Ministry of Health, Ontario Health, and hospitals across the province have been working to mitigate the impact of the COVID-19 pandemic on patients waiting for surgery. Having a modern wait list management system complements these efforts for all patients including those waiting for surgical and medical consults, surgery, and other procedures.

Novari Health’s innovative and unique access to care technologies are live and being implemented at dozens of hospitals and regional health authorities across Canada.

“Novari offers an exceptional implementation experience as project planning and go-live through a pandemic is not easy! The support team is truly amazing. Novari ATC has changed the way patients are scheduled, giving more control of patient lists to the surgeon and their office. Everything is visible and accessible within Novari ATC, including data for monthly reporting.” – Sherry Chambers, Director of Perioperative Services/Ambulatory Care, Norfolk General Hospital

“Novari ATC integrates our physician offices with WHGH perioperative scheduling system.  Prior to Novari the process at our hospital has been paper based.  A list held by ward clerks and the surgeons office staff of the patients waiting and their target dates to get surgery. Now, with Novari, we will no longer need the paper lists. The surgeon’s office has a comprehensive patient list visible on a screen in order of priority.  The patients who have waited the longest are at the top of the list. The information is readily available, easy to share and objective. The implementation of Novari ATC will benefit our medical staff, restructure our perioperative processes and most importantly enhance patient care.  We expect our hospital will gain tremendous new efficiencies through data gathering and analysis.” – AnneMarie VanSickle, Clinical Director Perioperative Department, West Haldimand General Hospital

“Having a modern wait list management system in the hands of surgeons and hospital administrators has proven to be an invaluable tool as health systems across the country work hard to mitigate the impacts of the pandemic on surgical wait times.”  – John Sinclair, CPHIMS-CA, President, Novari Health

About Norfolk General Hospital

Norfolk General Hospital is a community of approximately 900 staff, volunteers, and physicians that provides exceptional care to nearly 70,000 residents in Norfolk County and surrounding areas. We offer expertise in several areas, including 24/7 Emergency Department care, Medicine, Internal Medicine, Anesthesia, Surgery, Critical Care, Complex Continuing Care, and various specialty clinics.

About West Haldimand General Hospital 

The West Haldimand General Hospital is a small rural community hospital located in the town of Hagersville, which provides basic hospital and health care services to the people of Hagersville, Caledonia, Jarvis, Townsend, Cayuga, Fisherville, Selkirk, Nanticoke, the Six Nations of the Grand River Reserve and the Mississaugas of the Credit First Nations.

The West Haldimand General Perioperative department provides care to a high volume of acute adult surgical patients. The focus is general surgery, gynaecological surgery, and endoscopy. The multi-disciplinary surgical team functions within a complex, fast-paced environment. The nursing team is comprised of graduates of a peri-operative course with demonstrated knowledge and skill in caring for the surgical patient during the immediate pre-operative, intra-operative and immediate post-operative periods of the surgical experience.

About Novari Health

Novari Health designs, builds, and implements award-winning enterprise scale SaaS solutions that improve access to care, coordination of care, and the delivery of healthcare services. Based in Kingston Ontario and with offices in Vancouver, Australia, and New Zealand, Novari has become one of the largest and fastest growing Canadian based digital health solution providers. ISO 27001 certified, Novari Health is a Microsoft Gold Partner, with software solutions hosted on Microsoft Azure Canadian and Australian cloud data centres. For more information, visit